At Capital Air Travels, we value your trust and are committed to providing transparent and fair refund practices. This Refund and Returns Policy explains how refunds are handled across our services, including flights, hotels, tour packages, visas, and travel insurance.
1. General Policy
All refunds are subject to the terms and conditions of airlines, hotels, tour operators, insurance companies, and other third-party service providers.
Service charges, processing fees, and convenience fees charged by Capital Air Travels are non-refundable.
Refunds will be processed through the original mode of payment only.
2. Flights
Refunds depend on the airline’s fare rules.
Certain fares may be completely non-refundable.
Refunds (if eligible) are typically processed within 7–21 business days after confirmation from the airline.
3. Hotels
Cancellations and refunds depend on the hotel’s cancellation policy.
Non-refundable hotel bookings are not eligible for refunds.
Refunds (if applicable) are usually processed within 7–14 business days.
4. Tour Packages
Cancellations made 30 days or more before travel date: Partial refund (after deducting non-refundable costs and service charges).
Cancellations made within 30 days of travel: Refunds are subject to supplier policies.
No refunds for unused services, last-minute cancellations, or “No Show”.
5. Visa & Travel Insurance
Visa fees and insurance premiums are non-refundable once the application is submitted.
Service charges for visa assistance are also non-refundable.
6. Returns (Not Applicable)
Since Capital Air Travels deals in travel services (intangible products like tickets, hotel bookings, tours, visas, and insurance), the concept of physical returns does not apply. Instead, cancellation and refund rules (as above) are followed.
7. Refund Timelines
Refunds, if applicable, may take 7–21 business days depending on third-party providers.
Any delay beyond this timeline is usually due to airline, hotel, or bank processing time.
8. How to Request a Refund
To request a refund or cancellation, please contact us via email with your booking reference number:
📞 +91 9824028001 / 9327333680
9. Contact Us
If you have any questions regarding this Refund and Returns Policy, please reach out:
📍 Capital Air Travels
Shop No 145, Super Mall 2, Infocity, Gandhinagar, Gujarat – India
📞 +91 9824028001 / 9327333680
📧 [email protected]